Questions

Most printed photographs begin to fade within 25 to 50 years without archival storage conditions. Colour prints are particularly vulnerable to light, humidity and temperature fluctuation. Photographs stored in boxes, albums or drawers are already degrading. Professional archival scanning creates a preservation copy before the original deteriorates further.

Without a plan, they are divided, disputed or discarded. Physical photographs have no legal status in an estate and no automatic heir. Tiora establishes a documented custody chain and a nominated successor before that moment arrives, so the archive transfers intact to the person you choose.

Start with photographs, albums and documents before addressing digital files. Tiora provides an archive box with dividers and a sorting guide. Once returned, every item is professionally scanned, classified by face, decade and event, and structured into a searchable archive.

Order a Tiora archive box. It arrives with everything needed to sort and pack the materials. Your parents fill it at their own pace, return it pre-paid and pre-insured, and receive a complete digital archive with every original returned. The process requires no technical knowledge.

Archival-grade scanning means a minimum of 600 dots per inch on a professional flatbed scanner. Tiora uses various techniques for capturing photographs and documents. At this resolution, a scan retains sufficient detail for large-format printing and long-term preservation. Consumer scanning services typically scan at 300 dpi, which is insufficient for archival purposes.

Cloud storage keeps files alive. It provides no structure, no context, no ownership model and no succession plan. A Tiora archive organises materials by person, decade and event, establishes who controls access across generations, and ensures the archive transfers to the right person when the time comes.

You can. The result will be an unstructured folder of files with no classification, no custody chain and no succession plan. DIY scanning also requires a flatbed scanner capable of archival resolution, which most households do not own. Tiora handles the scanning, structure and continuity as a single engagement.

A USB drive of scanned files solves the physical problem. It does not solve the organisational one. Tiora's engagement includes archival scanning, classification, family access structure and succession planning. The cost reflects a permanent outcome, not a one-time digitisation job.

The combination of other stoarge, scanning and structure technologies fall short of Tiora's unified family archive. Tiora is the only service that combines archival scanning of physical materials, a structured digital archive, family access governance and a documented succession protocol in a single engagement.

Yes. A Tiora archive is designed to be legally load-bearing within an estate plan. The custody chain is documented, the succession protocol is transferable, and the Founder-to-Successor authority transfer is verified. Solicitors and estate planners can reference the archive directly within a Will or estate planning document.

If a successor has been nominated, the archive transfers to them through a deliberate verified process. Nothing transfers automatically. The archive remains intact and accessible throughout. The successor assumes full authority according to the instructions set by the original account holder.

Access is defined by the account holder, not by family relationships. Ex-spouses, stepchildren, half-siblings and estranged relatives have only the access explicitly granted to them. As family circumstances change, access can be updated. Tiora holds those instructions and enforces them without requiring family consensus.

Yes. Tiora has an advisor programme for solicitors, estate planners and financial advisers. A co-brandable client brief is available, and the archive onboarding process can be white-labelled. Advisor enquiries are handled directly. Contact us via the advisors page.

Yes. Tiora operates under a Transfer Custody Agreement governing the handling of physical materials. The archive succession protocol is documented and transferable. Tiora is based in Sydney and operates under Australian law including the Privacy Act 1988.

Yes. Every item is insured for $2,000 in transit via Australia Post Express. Materials are climate-controlled and professionally handled throughout. Every original is returned to you before your archive goes live. Tiora does not retain physical materials beyond the processing period.

Approximately 30 days from the date your box is received. Timelines vary with volume and condition of materials. You are kept informed at every stage. Processing does not begin until your box arrives and the scope is confirmed.

The box arrives with archival dividers, a sorting guide and a pre-addressed return satchel via Australia Post Express. Everything needed to sort, pack and return your materials is included. No additional equipment or preparation is required.

We assess the actual quantity on arrival. If your count exceeds your tier, we contact you before any processing begins. Additional photographs are priced from $0.65 to $0.99 per photograph depending on volume. No work starts until the additional scope is agreed in writing.

Yes. Tiora is based in Sydney and accepts engagements from families across Australia. Archive boxes are dispatched and returned via Australia Post Express with $2,000 transit insurance as standard.