Everything you need to know
Answers from the Tiora team
Tiora is a family memory preservation service. We digitise your physical photographs, letters and documents and organise them into a private digital archive that your family can access and care for together.
Your place is confirmed and your scan reference is created. You'll receive your transfer box with a sorting guide to help you organise your materials before sending them back. Send your box to us and we handle everything from here: scanning, processing and adding everything to your archive, organised by people, events, places and time. We walk through your archive together and set up who in your family can access it.
What happens when my archive is ready?
Once digitisation is complete, your archive is formally presented to you. We walk through it together, confirm everything looks right and set up your family's access roles. From here, your family can start exploring and adding to the archive together.
How is my archive organised?
Your archive is organised by people, events, places and time. You can browse using any of these facets, and items are shown with any dates, names or handwritten notes we've identified alongside them.
Yes. You can search by date, name or keywords from any text found on or behind your photographs. Search works across your full archive.
Can I add my own digital files?
Yes. You can upload folders from your computer or an external drive, transfer a collection from supported cloud services, or send photographs directly from your phone. Digital migration doesn't carry an upload or import fee.
Can I edit or delete items?
The Founder and Co-Custodian can manage the archive, including editing details and how it's organised. Other family members have view access.
Who can access my archive?
Archive access is permission based. You choose member roles and permissions. Tiora and authorised service providers may process content as needed to operate, secure and support the service.
What roles can family members have?
Every archive has a Founder (the person who created it), with full control over structure, permissions and membership. A Co-Custodian is a trusted partner with the same management access as the Founder (one per archive). Active Members are family members who can view and interact with the archive (up to four). View-Only members can browse the archive but not make changes.
Can I change roles later?
Yes. The Founder can update roles at any time from the governance view in your account.
What if something happens to me?
We take this seriously and it's part of why the role structure exists. Your Co-Custodian has full management access from day one. We're building additional succession planning into the platform. We'll walk you through the options as they become available.
Tiora uses cloud and service providers in Australia and overseas. We use technical and organisational safeguards designed to reduce unauthorised access, loss and misuse.
Archive access is permission based. Tiora does not sell archive content. Service providers process information as needed to host, operate and support the service, as described in our Privacy Policy.
Selected access and administrative events are logged. Tiora is documenting event coverage and retention.
How are my physical materials handled?
Accepted orders and scan batches are tracked through the digitisation workflow. Standard photographic prints are targeted at 600 DPI, subject to their format and condition. Eligible originals are scheduled for return under the agreed handling terms.
What if something is damaged during handling?
Family photographs are irreplaceable. Tiora records custody stages for accepted scan orders from receipt through return. Handling, delivery and exceptions are governed by the agreed service terms.
What does my payment cover?
Digitisation of your physical materials (up to the agreed scope), your archive onboarding, your private family archive and ongoing access for your invited family members.
What happens if I cancel?
Your membership terms are set out in our Terms of Service. You can request an archive export or account deletion. Available scope, processing time, retention, backup expiry and legal exceptions depend on the systems involved and will be confirmed when your request is processed.
Cancelling means more than losing access to your files. It means losing the governance layer that controls who can see what, the succession structure that protects your archive across generations and the ability to continue growing and organising it as your family changes. Your raw unnamed files will still exist. The structure around them will not.
Current versions of Chrome, Safari and Edge. We recommend using a laptop or desktop for the best experience, though the archive works on mobile.
Tiora is a web application. No app download required. Log in from any browser with your secure link.
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